Here’s a Refund & Return Policy page for Sanatan Gyan Jyoti:

Refund & Return Policy

At Sanatan Gyan Jyoti, we strive to provide you with high-quality spiritual products. However, if you are not satisfied with your purchase, we are here to assist you with our refund and return policy.

1. Eligibility for Returns & Exchanges

You can request a return or exchange if:
✔ The product is damaged, defective, or incorrect upon arrival.
✔ The item is unused, in its original packaging, with tags intact.
✔ The request is made within 7 days of delivery.

Non-returnable items:
❌ Customized or personalized products.
❌ Used or damaged items (unless received in damaged condition).
❌ Pooja essentials like incense sticks, kumkum, and other consumable items.

2. How to Request a Return?

To initiate a return, follow these steps:
1️⃣ Contact our customer support at [Your Contact Email] or [Your Contact Number] within 7 days of receiving the order.
2️⃣ Provide your order number and attach images of the product showing the issue.
3️⃣ Our team will review your request and arrange a pickup or guide you on returning the item.

3. Refund Process

Once we receive and inspect the returned item, your refund will be processed within 7-10 business days.

  • Prepaid Orders: Refunds will be credited to the original payment method.
  • Cash on Delivery (COD) Orders: Refunds will be issued as store credit or to your bank account (bank details required).

4. Exchange Policy

  • If you receive a damaged or incorrect item, we will send a replacement at no extra cost.
  • Exchanges are subject to product availability. If unavailable, a refund will be processed.

5. Cancellation Policy

  • Orders can be canceled within 12 hours of placing the order.
  • Once shipped, orders cannot be canceled but can be returned after delivery as per our return policy.

6. Late or Missing Refunds

If you haven’t received a refund yet, please:
🔹 Check your bank account again.
🔹 Contact your credit card company, as refunds may take time to reflect.
🔹 Contact your bank if the processing time is delayed.

If you still haven’t received your refund, please contact us at [Your Support Email].

7. Contact Us

For any return, refund, or exchange inquiries, feel free to contact our support team:
📞 Phone: [Your Contact Number]
📧 Email: [Your Support Email]
🌐 Website: [Your Website URL]

Would you like any modifications or additional details? 😊